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Help Desk Solution Sends Travel Firm's Productivity Skyward

Tags:
bmc,
travel,
suite,
magic

Overview When Travel and Transport, the sixth-largest travel management company in the U.S., decided to modernize its nearly obsolete mainframe computing environment in 2000, the number of PCs deployed across the business jumped from 100 to more than 800. To help its support staff handle the 20-fold increase in call volume that followed this massive infrastructure upgrade, the company selected BMC Magic Service Desk Suite and BMC Magic Desktop Automation Suite from BMC Software. This compelling case study quantifies the impressive productivity gains the travel firm has realized by deploying these empowering enterprise management solutions.

Further White Paper Details
Publisher	BMC Remedy	File Format	PDF
Date Published	October 2005	Downloads	3
Format	Case Studies
Topics	N/A

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