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A Winning Interaction Centres Solution From Nortel Networks and BT
Overview When it comes to telephone betting, William Hill is streets ahead of the field. William Hill needed to run a call centre to cope with the tremendous peaks and troughs involved in telephone betting. William Hill also needed to distinguish between the various types of caller, whilst managing resource effectively. They decided to move to a network-based call centre, the BT FeatureNet solution. With a BT FeatureNet solution, running on Nortel Networks DMS-100 network, scalability, reliability and manageability are no longer an issue, with a rich range of features available including advanced ACD, plus the opportunity for William Hill to focus on their core business. The key benefit for William Hill has been the scalability of the solution.
| Publisher | Nortel Networks | File Format | |
|---|---|---|---|
| Date Published | October 2005 | Downloads | 31 |
| Format | Case Studies | ||
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