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Britain's Oldest Retail Fund Manager Delivers Improved Customer Service Using a Converged, State-of-the-Art Solution From Nortel Networks

Overview Part of the Prudential plc Group, M&G Investments' team of experts is responsible for £130 billion of funds and is one of the largest retail unit trust managers in the UK with over 900,000 investors relying on the company's expertise. Keeping these customers loyal and happy is critically important. For M&G, exceptional customer service is therefore vital. In order to provide the best customer service possible, while containing costs and improving management control, M&G turned to Nortel Networks and British Telecommunications (BT) for a state-of-the-art customer service centre with a unified voice and data network.

Further White Paper Details
Publisher	Nortel Networks	File Format	PDF
Date Published	October 2005
Format	Case Studies
Topics	N/A

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