Taking Customer Service to the Next Level: Can IP Really Make a Difference?

• Tags:
• centers,
• manufacturing,
• facing,
• class

Overview Over the past few years, you've heard a lot about the promise of IP-based technologies in the call center. In fact, many leading industry analysts are predicting that over the next few years, most of today's TDM-based call centers will migrate to IP-based technologies. But why? The benefits touted by call center vendors are hard to ignore, but can they be believed? As with most new technologies promising such dramatic improvements, it's often best to proceed with caution. This webcast gives real-world examples of how leading companies in the financial and manufacturing industries are using IP to transform their customer-facing divisions into world-class operations.

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