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Illinois Century Network Provides Superior Support With Remedy

Overview Illinois Century Network (ICN) provides high-speed access to data, video, and audio communication to 5,700 educational, governmental, research, and non-profit entities in Illinois. ICN's previous homegrown problem management application was limited in functionality and did not support sophisticated workflows and business processes. ICN recognized that they needed a consolidated approach to handling constituent requests and complying with governmental reporting mandates. Column Technologies, a Remedy Systems Integrator, proposed a solution that leveraged the out-of-the-box functionality of Remedy Customer Support and Remedy Asset Management, and the flexibility of Remedy's Action Request System (AR System).

Further White Paper Details
Publisher	BMC Software	File Format	PDF
Date Published	September 2005
Format	Case Studies
Topics	N/A

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