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The Total Customer Experience: Best Practices of Cisco, Lands' End, and Air Products and Chemicals

Overview Regardless of whether we are business customers or independent consumers, we desire "one version of the truth." Learn how best-practice organizations provide one version of truth to employees and customers, thus creating a singular customer experience. This report offers deep insights into a variety of factors that impact and contribute to the total customer experience. Key success factors explored are organizational operations, mechanisms to deliver a positive experience, results from investing in the total customer experience, and how technology is used to provide a good customer experience.

Further White Paper Details
Publisher	APQC	File Format	PDF
Date Published	December 2005	Downloads	328
Format	White Papers
Topics	N/A

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