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Fujitsu Australia Improves Efficiency and Enhances Client Service With Standardized Approach to Customer Support

• Tags:
• australia,
• remedy,
• remedy help desk,
• desk

Overview Fujitsu Australia Limited is a leading provider of information and communications technology solutions. As a leader in infrastructure services, Fujitsu Australia wanted to promote best-practice in IT service management. The best way to do that was to lead by example. Once it had developed an organization-wide support process, Fujitsu Australia evaluated solutions from Clarify, Infra, and Peregrine before selecting Remedy. Fujitsu Australia rolled out Remedy Help Desk, Remedy Change Management, Remedy Asset Management, and Remedy Service Level Agreements in 2001. Standardizing processes and consolidating systems resulted in significant improvements in efficiency, accuracy, and customer service.

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