White Papers

Service Management Selection Goes Beyond Feeds and Speeds: Selected Findings

Overview Service management tools must be deployed without disrupting existing service levels and must leverage - rather than replace - existing monitoring, service desk and problem management systems. Currently, none of the major enterprise IT management software suite providers have solid answers across the board. But all have determined that they need to aggressively build out service management solutions, most often via acquisitions. At the moment, HP is leading the pack, although many competitors are nipping at its heels.

Further White Paper Details
PublisherSummit Strategies File FormatPDF
Date PublishedAugust 2004 Downloads1
FormatWhite Papers   
Topics
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