Incident, Problem and Event Management: The IT Process Wars!
Overview Join TechRepublic's Bob Artner as he and Gartner Analyst Deb Curtis, explore the barriers between groups in the IT organization that limit the success of the problem management process and provides advice to help overcome the IT process wars. During the conversation you will hear several case studies that are used as examples to illustrate the successful approaches and results some companies have achieved. Also joining in the conversation will be Gerry Roy, Solution Marketing Manager with BMC. He will help attendees understand why it has been difficult to connect your typical IT Operations Event consoles to your Service Desk for automation of tickets. You'll walk away having learned what the industry is doing to help connect these two separate disciplines and the benefits of automation between your event consoles and your help desk. Mark your calendars and register for this live Webcast on September 28th, 2005 at 2:00 P.M. ET / 11:00 A.M.
| Publisher | TechRepublic | ||
|---|---|---|---|
| Live Date | 10th September 2005 03:00 BST | ||
| Format | Webcast | ||
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