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Customer Support Services White Papers

Leadership in Customer Service: New Expectations, New Experiences

Overview Government agencies face the seemingly contradictory imperatives to reduce the cost of customer service and compliance while at the same time improving service quality and delivering a more personalized experience. Over time, many have instituted reform initiatives that they hoped would address these imperatives, and ultimately, lead to high performance and the achievementof greater public-sector value - better outcomes at a better cost.1 Among the most prominent of these initiatives has been the push for eGovernment.

Further White Paper Details
Publisher	Accenture	File Format	PDF
Date Published	April 2005	Downloads	265
Format	White Papers
Topics	Customer Support Services

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