Avaya's Interactive Voice Response (IVR) technology will enable Dataforce to give its corporate customers assistance that is a mix of self-service and agent-attended services. Our client's need to offer consumers a single point of contact...
It calls for visionary thinking, persistent resolve and a laser focus on success. A good starting point is to revive, review and restate your organisational objectives. In many departments people seem to be actively encouraged to leave their...
This has led to a sharpened focus among enterprises on improving and automating phone-based transactions through speech recognition technology. Automated self-service call centre technologies are set to provide competition for low-cost offshore...
That's the promise of some vendors touting self-service CRM technology. Datamonitor has forecast speech-enabled self-service will more than double as a market, to become worth $1.2bn in North America by 2008 and $1bn in Europe, the Middle East and...
Specific laws, such as the Communications Assistance for Law Enforcement Act, can't possibly apply to all VoIP services, regardless of recent rulings insisting on placing wiretaps on VoIP services. VoIP technology works, but its long-term security...
And we know that they are going to build a smart phone - it's only a matter of time. Motorola CEO Ed Zander on Thursday downplayed disparaging remarks he made last week about Apple's newest music player and predicted that the Mac maker will build...
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