White Papers
Overview: e-Government Shows Steady Increase in Satisfaction; Search Is Holding Back Satisfaction Gains
Overview Two years after President Bush signed into law the E-Government Act, federal government websites have moved into the mainstream as a convenient and cost-effective channel for Americans to connect with governmental agencies and departments. According to the Pew Internet & American Life Project, 97 million adult Americans accessed e-government in 2003, a 50% increase from 2002. During this time of usage growth, government websites have maintained a focus on meeting the needs and expectations of citizens. This trend continues, according to the fourth quarter 2004 American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index.
| Publisher | IDG (International Data Group) | File Format | |
|---|---|---|---|
| Date Published | December 2004 | Downloads | 3 |
| Format | White Papers | ||
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