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Citizen Satisfaction With E-government Moves Ahead, Says Latest American Customer Satisfaction Index for E-government

Overview The E-Government Satisfaction Index is reported quarterly as a special report of the American Customer Satisfaction Index (ACSI), which is produced by the University of Michigan in partnership with the American Society for Quality and CFI Group. The ACSI partners with the online satisfaction firm ForeSee Results for e-government data collection and analysis.

Further White Paper Details
Publisher	American Customer Satisfaction Index	File Format	PDF
Date Published	September 2004	Downloads	47
Format	White Papers
Topics	Customer Support Services

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