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e-Government Across the Globe: How Will "e" Change Government?

• Tags:
• reality,
• progress,
• electronic,
• governments

Overview E-Government is quickly becoming a reality. Citizens and businesses are adopting it quickly enough that it will eventually become simply one of the ways "things get done" rather than a novel concept. One of the primary vehicles governments are building to provide services is Internet "portals" that give citizens a single, easy access point to services. For portals to be effective, though, they must not be just a listing of organizations; the portal must incorporate the principles of "intentions-based design." Without such a design, citizens will get frustrated and not use the site, and the government will lose the benefits of using electronic technology to provide the service. Governments all over the world and in the U.S. are making significant progress in implementing e-Government, but there continues to be plenty of room for continuing expansion and improvement.

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