IT Reliability White Papers
ITIL for the Small and Mid-sized Business (SMB)
Overview Mid-sized businesses generally have smaller workforces, lower budgets, and less complex IT environments than large enterprises. And yet they must meet the same types of demands as enterprise organizations—optimize service levels to support business objectives, control costs, and align IT with what matters to the business. Mid-sized businesses can achieve these goals and gain a competitive advantage by delivering change management based on the industry's guiding principles—ITIL (Information Technology Infrastructure Library). This informative white paper from BMC Software discusses core ITIL best practices and how they can improve your IT service delivery and support.
| Publisher | BMC Remedy | File Format | |
|---|---|---|---|
| Date Published | March 2009 | Downloads | 18 |
| Format | White Papers | ||
| Topics | |||
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