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BMC White Paper: ITIL for the Mid-sized Business

Overview Mid-sized businesses generally have smaller workforces, lower budgets and less complex IT environments than large enterprise organizations. And yet they must meet the same types of demands as enterprise organizations, optimize service levels to support business objectives, control costs and align IT with what matters to the business. Mid-sized businesses can achieve these goals and gain a competitive advantage by delivering change management based on the industry's guiding principles--ITIL (Information Technology Infrastructure Library). This informative BMC white paper discusses core ITIL best practices that can improve your IT service delivery and support.

Further White Paper Details
Publisher	Remedy	File Format	PDF
Date Published	September 2005	Downloads	18
Format	White Papers
Topics	IT Reliability

Did you find this white paper useful? 3 out of 5 users found this white paper useful

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Channel:
IT Director

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Also used in IT project management is the IT infrastructure library (ITIL), the British Standards Institution's Standard for IT Service Management (BS 15000). They don't have the same training budgets as the private sector so typically don't send...

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In terms of governance and best practice that means things like the introduction of the Prince 2 project management principles, IT information library (ITIL) guidelines for IT infrastructure and BS7799 certification for security.

Quocirca's Straight Talking: All about Itil

Likewise, BMC's 'swimlane' diagrams take process flows and layer them over the standard Itil areas (each area is shown as a parallel track, as one would see in a swimming pool, hence the name), showing where overlaps are and again providing this...

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Two-thirds (66 per cent) of companies around the globe are using IT infrastructure library (Itil) - the IT service delivery framework - to help manage their IT infrastructure. And in terms of performance, Itil scored an average of three out of five...

Channel:
IT Pro
Tags:
itil,
infrastructure,
cios,
ogc

The CIO shopping list

Linking in with the governance theme is IT infrastructure library (Itil), which remains high on the CIO agenda, with 40 per cent of respondents putting it on their 2008 to-do list. Pressure to justify IT budgets and get better value for money from...

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In the past several years, server virtualisation technology has moved quickly and firmly into the IT mainstream. Of the many approaches to system virtualisation available in the market today, VMware's hypervisor architecture has gained the greatest market acceptance. This paper examines the architectural issues, solution support, and enterprise readiness required when deploying such a virtualisation solution.

Publisher:
EMC

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Master data management forms part of an overall enterprise governance program that aims to establish trusted data throughout the enterprise. This white paper from Mike Ferguson of Intelligent Business Strategies defines master data, examines why it is needed, and explores methodologies for implementing master data management.

Publisher:
DataFlux

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Publisher:
EMC

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