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Shared Services in Government: Turning Private-Section Lessons Into Public-Sector Best Practices

Overview Dismal service, soaring costs and rolls of red tape continue to muddy the reputation of many government agencies. But the time is right for fresh thinking on how government support services should be organized and managed. Governments in many of the world's mature democracies are struggling to improve services while managing costs - in other words, trying to achieve better value for money. Although this challenge is not new, ever-loftier election promises and higher standards set by private-sector companies have substantially raised both citizen expectations and political stakes.

Further White Paper Details
Publisher	A.T. Kearney	File Format	PDF
Date Published	April 2005	Downloads	239
Format	White Papers
Topics	Customer Support Services, Help Desk

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