ERP (enterprise resource planning) specialist, Remedy, has launched an enterprise software product for the service desk market. Called Service Suite, the product is designed for help desk, purchasing and service level management applications.
Remedy Help Desk 4.0 offers an updated user interface, and the simultaneous release of Remedy Service Level Agreements 4.0 allows users to see when they're about to breach service level agreements (SLA) and take action accordingly, claims Remedy.
Other factors that have led to the increase include the level of software customisation needed for each user, and lack of training of both help desk staff and end users. A director at Front Range, a help desk company, told silicon.com that his...
Through the use of IM, an advisor on the help desk comes to the rescue - and let’s say that in this case the information provided by the advisor closes the deal. Integrated IM systems will be far better here - such as IBM Lotus with Domino Instant...
Eighty per cent of UK employees admitted to taking part in these sorts of non-work activities - termed 'desk skiving' - in a recent survey sponsored by Captor Group, an HR management solutions company.
Microsoft also plans on Monday to show off new abilities of the Excel desktop software, including tools for better visualising data as well as the ability to maintain a persistent connection to server applications including back-end software such...
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