Infrastructure Management White Papers
First-Class Services for the Travel Industry: Managing the Quality of Web Services Systems
Overview Not long ago, travel agents obtained all the flight and fare information they needed through Global Distribution Systems (GDSs). However, as new, low-cost carriers emerged, it became imperative for agencies to include these airlines in their searches as well. Unfortunately, these airlines do not fully participate in the GDSs, requiring instead that travel agents go to their individual Web sites. Travel agencies found themselves doing manual searches through multiple Web sites to find the best fares for their cost-conscious customers - hardly a recipe for efficiency. AgentWare solved the problem by enabling travel agents to use a single Web interface to access fare and schedule information from airlines, hotels, and car rental companies.
| Publisher | AmberPoint | File Format | |
|---|---|---|---|
| Date Published | July 2005 | Downloads | 4 |
| Format | Case Studies | ||
| Topics | |||
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