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Best Practices for Using the Contact Center to Drive Revenue Growth

Overview Download this report to read the results of an Aberdeen Group survey that was conducted to determine how companies are currently using their contact centers to grow revenue. The Aberdeen Competitive Framework categorized each responding company as Best in Class, Industry Norm, or Laggard, depending on its contact center practices and levels of performance. Learn about the best practices and technologies that typify a Best-in-Class "Proactive Service" organization - that is, a company in which customer service and the contact center accept a greater role in driving revenue growth.

Further White Paper Details
Publisher	SAP	File Format	PDF
Date Published	December 2004	Downloads	84
Format	White Papers
Topics	Database Management, Database Marketing

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