Among the processes that users expect to outsource are human resource services (up to 59 per cent by 2002), billing (up to 54 per cent), procurement/logistics (47 per cent), back office admin (59 per cent), and accounting (75 per cent).
The major financial institutions have tended to outsource very specific applications such as credit card/mortgage processing and related services. It should not under any circumstances add further complexity to an already complex IT architecture by...
Nearly all organisations will outsource at least some of their IT operations by 2006 but there are still some widespread misconceptions about the results of doing so. The analyst house has released the 'Outsourcing Desk Reference', a report for...
Last year, an electronic data exchange called e-Hub was launched to provide transparent, dynamic and timely supply/demand systems for enterprises. The trading hub is based on RosettaNet standards and designed to automate the exchange of data...
Some technology implementations also have a nasty habit of coming in 'under the radar' of the IT department, adding to the complexity of this issue. He said: "Good network management can't be done if you have never set up a routing table or sworn...
European banks may take advantage of this explosion and follow the US model where the trend is for mid-tier banks to outsource at least some aspects of their payments processing. Alternatively, they may undertake major technology refreshes in their...