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Human Capital Management White Papers

ICT-Linked Firm Reorganisation and Productivity Gains

Overview In the EU, most large firms use e-business applications, such as Enterprise Resource Planning (ERP) and online procurement. Based on e-business watch data for EU-4 (Germany, France, Italy and the UK), the authors find that the actual use of ERP and online procurement is positively correlated with labour productivity growth. Futhermore, it is found that certain e-business applications, such as Knowledge Management Solution (KMS) systems and Customer Relationship Management (CRM) systems are significantly positively correlated to either sectoral skill intensity or information technology intensity.

Further White Paper Details
Publisher	Reed Elsevier	File Format	PDF
Date Published	July 2004	Downloads	11
Format	White Papers
Topics	Human Capital Management

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Galeries Lafayette and IBM join forces

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Channel:
WebWatch

SAP to declare CRM war on Siebel

Many companies are not willing to launch costly new projects for CRM or enterprise resource planning (ERP) until they reduce the number of applications and better integrate systems. Business software maker SAP, hoping to unseat Siebel Systems as...

Channel:
Comment & Analysis
Tags:
sap,
siebel,
crm

Microsoft's Office upgrade 'overly complex'

Microsoft is also betting that InfoPath could emerge as a front end to existing customer relationship management and enterprise resource planning applications, such as those from Siebel Systems or SAP.

Quocirca's Straight Talking: The ASPs that won

They offer a hosted business suite which includes customer relationship management (CRM), enterprise resource planning (ERP) and ecommerce capabilities. On the day Salesforce.com unveils its spring collection, it would seem remotely hosted...

Microsoft and SAP integrate over web services

Microsoft in recent years has increased its investment and development resources in building enterprise resource planning and customer relationship management software. You can absolutely expect us to continue announce key relationships with broad...

Channel:
SOA/Web Services
Tags:
sap,
microsoft

Banks top CRM software spending

Manufacturing and financial services companies will be the big spenders on enterprise resource planning (ERP) and customer relationship management (CRM) in the short term. By contrast, manufacturing remains the industry with the richest pickings...

Channel:
Joined-Up Enterprise
Tags:
crm

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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