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Cooking With Gas: Pitney Bowes Insertion Integrity at British Gas
Overview British Gas fulfills its print and distribution commitments from one 'virtual' center - albeit a center located across two sites. Both the Manchester and Northampton sites are equipped with six 9 Series Pitney Bowes inserters, and with Pitney Bowes' Direct Connect processing software. As with any billing application, integrity is paramount. The sensitive information contained within bills and statements demands that this documentation is delivered to the right person at the right time without fail. Following the deregulation of the utilities sector and the resulting competition for customers, any communication error is increasingly likely to be punished by customer defection. British Gas is using Direct Connect, along with other complementary software, for tracking and reporting purposes.
| Publisher | Pitney Bowes | File Format | HTML |
|---|---|---|---|
| Date Published | June 2005 | Downloads | 1 |
| Format | Case Studies | ||
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