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Improving Customer Satisfaction Through Global Content Management

Overview Ford Motor Company is the world's second largest manufacturer of cars and trucks, with operations in more than 40 countries, 114 manufacturing plants, and more than 350,000 employees. Ford Motor Company needed to help improve product quality and customer satisfaction by ensuring that content published by widely dispersed contributors to the hundreds of Ford internal and external Web sites was current and accurate. The Documentum ECM platform is the foundation for Ford's Enterprise Document Repository (EDR), the central content repository for the corporation's unstructured documents. Automating content workflow and lifecycle processes ensures compliance with strict corporate records management policies and ISO procedures.

Further White Paper Details
Publisher	EMC	File Format	HTML
Date Published	May 2005	Downloads	1
Format	Case Studies
Topics	N/A

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