Customer Support Services White Papers
Improved Customer Service Through Immediate Access to Critical Financial Documents
Overview CME Federal Credit Union is a not-for-profit financial cooperative. CME faced several challenges. Its manual, paper-based file systems were ever growing, which caused delays from several hours to several days when searching for documents. The costs to store financial paperwork and convert it to microfiche increased steadily each year. Finally, CME wanted to find ways to improve customer service while lowering costs. After five months of research and testing of automated document management products, CME chose Documentum ApplicationXtender. The EMC Documentum solution allows CME employees to retrieve documents from ApplicationXtender and view them on their web-based workstations in a matter of seconds.
| Publisher | EMC | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | May 2005 | ||
| Format | Case Studies | ||
| Topics | |||
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