Customer Support Services White Papers
Building a Call Handling Stategy
Overview Incoming calls can be critical to a business. At best, a poorly managed incoming call strategy will create a poor impression of the business and create customer frustration and impatience. At worst, missed or delayed calls from potential customers or key partner contacts can mean direct loss of revenue. This paper looks at how intelligent communications applications enable the development of business incoming call handling strategies to ensure calls are handled appropriately.
| Publisher | Teleware | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | May 2005 | Downloads | 3135 |
| Format | White Papers | ||
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