Financial Management White Papers
Thailand's Troubled Tax Computerization Project
Overview In Februrary 1992 the World Bank signed a loan agreement with the Thai government to carry out a large and complex Information Technology (IT) project in the Revenue Department of Thailand. This was not an e-government application, as the project focussed on back-end computerization without any element of online service delivery. Still, the Thai case is instructive for the problems it encountered. The project was to be completed by the end of 1996. However, the software contractor defaulted on the contract in 1993, forfeiting its bond. Subsequent evaluations acknowledged the project as a failure. This case study attempts to draw lessons from that experience.
| Publisher | World Bank Group | File Format | HTML |
|---|---|---|---|
| Date Published | May 2005 | ||
| Format | Case Studies | ||
| Topics | |||
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