Best Practices White Papers
Implementing ITIL: How to Get Started
Overview IT operations managers increasingly realize that implementing formalized processes for IT service delivery can help reduce the manual effort needed to deliver the service, as well as enable more consistent service quality. Over the past 12 months, ITIL has managed to gain enough mindshare to now be effectively regarded as the de facto standard. However, implementing ITIL by the book proves to be an almost impossible challenge for many IT organizations. Best practices suggest the following approach: a staged implementation, starting with incident management and followed by configuration management. Service quality metrics should be introduced from the very beginning, coupled with a strong focus on automating recurring tasks.
| Publisher | BMC Software | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | September 2004 | Downloads | 322 |
| Format | White Papers | ||
| Topics | |||
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