Asset Management White Papers
Business Service Management Benchmarking Study Stage II - Routes to Value: An Actionable Approach to Business Service Management
Overview Business Service Management (BSM), the alignment between IT and the business services it supports, is providing a roadmap to understanding the maturity and relevance of IT to the business. Filigree Research (www.filigreeconsulting.com) has analyzed data collected from IT executives, middle managers and staff from December 2003 to August 2004, and delivers insights here on the current state of the art of Business Service Management. This is presented in the form of benchmarks for specific types of BSM investments, called Routes to Value, which could help organizations identify where to initiate their BSM investment and how to implement it.
| Publisher | BMC Software | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | December 2004 | Downloads | 210 |
| Format | White Papers | ||
| Topics | |||
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