CRM Software White Papers
Best Practices for Successful Case Management
Overview Over the past decade many organisations have sought to increase efficiency and reduce costs by implementing back-office systems which streamline processes within their own organisations. As these systems become a normal part of their working organisations they are now looking to realize the same efficiencies in their front-office systems whilst improving services to their customers and stakeholders. The move towards the web and self-fulfilment is one element of this, however in your own organisation you may have significant interactions with your customers, which are business critical and high-touch and cannot be addressed exclusively by self-fulfilment. If you need to address this requirement in your organisation this paper is for you.
| Publisher | Axcelia | File Format | |
|---|---|---|---|
| Date Published | April 2005 | Downloads | 1144 |
| Format | White Papers | ||
| Topics | |||
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