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Procurement and Sourcing White Papers

Advantages of Express Claim Handling

Overview Express claims handling is receiving significant industry attention as it begins to deliver major contributions to customer satisfaction and reduced claim cost. While insurance pricing may have been the hot topic over the past several years, today it is responsive and efficient express claims handling that is the focus of executive attention. Studies show that more than 50 percent of customer satisfaction results from claims interaction. Quick, simple management of a claim are what customers are looking for from their chosen insurance carrier. It is a major factor in retaining customers and obtaining referral opportunities.

Further White Paper Details
Publisher	IBM	File Format	PDF, requires Acrobat Rdr 5
Date Published	September 2004	Downloads	18
Format	White Papers
Topics	Procurement and Sourcing, Financial Management, Outsourcing

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