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CRM Software White Papers

Rules of the Road for CRM

Overview CRM for the middle market, what you should look forÂ…. Download the new booklet from the CRM experts at Sage - "Rules of the Road for CRM" It uses our experience to help your organisation to navigate through the sometimes confusing path to successful CRM deployment and how your marketing can be transformed through modest investment. Example topics: Why Middle Market CRM is different. The Core Components of CRM. CRM is for the Whole Company not a Department. How to Focus on the Goals not the Problems. Download now.

Further White Paper Details
Publisher	Sage	File Format	PDF
Date Published	April 2005	Downloads	4966
Format	White Papers
Topics	CRM Software, Call Center - Contact, Sales Force Automation, Sales - Marketing

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The best of 'Reader Comments': the mystery of Ginger and call centres' great expectations

It must be a transporting device about to turn all of us into 'The Fly' or a way of hiding road works. It will clear a path in front of you when people see it coming and emit nothing but hot air into the atmosphere.

Channel:
Comment & Analysis

Downturn takes a bite out of PeopleSoft

PeopleSoft 8, released last summer, is a suite of products with CRM and Enterprise Services Automation components, which uses a web browser and doesn't support Windows. Financial experts now predict licence revenues to be around the $150m mark...

Channel:
Applications

The Executive Question: Good news for Japan is good news for all - or is it?

But to assert that Japan has a lead at all is to assume that Japan and the rest of us are on the same road, that markets in Europe and the US will evolve in much the same way as Japan, but some steps behind.

SME Philes: Fool's gold rush for vendors?

Because of their product sets, Dell, Microsoft and Sage are examples of companies that are generally in line with the European definition of an SME - which is a sub-250 employee company (to be precise, "S" mean small (sub-50 employees) plus micro...

Channel:
SME Director

CRM projects learn from mistakes of the past

PAC said SAP and Siebel/Oracle are leading the market in the UK for large businesses, with Sage holding a strong position in the small and medium sized business market. Customers now look for more realistic contract terms, including the smaller...

Channel:
SME Procurement
Tags:
crm

Can smart phones kill the PC?

One consumer smart-phone application, for example, would allow a user who is on the road to remotely programme a home-based digital video recorder. PC-like features are being ported over to mobile phones with increasing frequency, pushing the phone...

Channel:
PDAs
Tags:
motorola,
smart phone

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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