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A Planning and Assessment Model for Developing Effective CMS Support
Overview At the University of Florida, in Spring 2003, more than 32,000 individuals enrolled in courses using the centrally-supported Course Management System (CMS). Because less than 1 full time equivalent (FTE) was allocated to support the CMS, this created problems for both users and support providers. In the face of rapid growth, support resources for the CMS had not kept pace, remaining constant over the preceding five years. UF administration is now addressing that problem, and CMS support is undergoing reorganization and expansion. The critical task at this point is to ensure that UF develops a CMS support program that can effectively allocate responsibilities across tasks and hire staff who will bring to UF the knowledge and skills necessary to complement and extend existing resources.
| Publisher | University of West Georgia | File Format | HTML |
|---|---|---|---|
| Date Published | April 2005 | Downloads | 33 |
| Format | White Papers | ||
| Topics | |||
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