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CRM Software White Papers

The Multi-Channel Service Revolution? From Call Centre to Profit Centre: How to Unite Communications Channels to Deliver Superior Customer Service and Reduce Costs

Overview Those businesses who ensure their customers can effectively find the information they want online rather than having to investigate further will secure immediate advantage over their slower competitors, not simply in terms of being able to reach their audience more efficiently, but also by slashing call centre costs. The implications in terms of retaining brand loyalty by providing a superior service should also be borne in mind.

Further White Paper Details
Publisher	Atmyside	File Format	PDF, requires Acrobat Rdr 5
Date Published	February 2004	Downloads	647
Format	White Papers
Topics	CRM Software

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Tags:
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