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Insurance Company Builds Intelligent Call Centre on HP Technologies: Integrated Customer-Interaction Platform Drastically Increases Efficiency of Customer Care

Overview Korea's financial industry is being reshaped by changes in regulation, cash management plan of large corporations and globalisation. This has led to increased competition in the insurance segment where companies need to differentiate products and services through customisation. To meet these challenges, Hyundai Marine and Fire Insurance (HMFI) launched an enterprise-wide and integrated call centre, based on HP technologies, in an effort to offer customers network-based enhanced service on a real-time basis. It has strengthened its customer relationship management (CRM) strategy by migrating existing applications to the call centre software.

Further White Paper Details
Publisher	Hewlett-Packard	File Format	PDF, requires Acrobat Rdr 5
Date Published	April 2005	Downloads	24
Format	Case Studies
Topics	CRM Software, Call Center - Contact

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Tags:
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Insurance Company Builds Intelligent Call Centre on HP Technologies: Integrated Customer-Interaction Platform Drastically Increases Efficiency of Customer Care

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