The support of CRM giant Siebel, Avaya's partner in a global applications alliance, can only add clout in the move to capture market share. Larson is excited at rumours of a merger between Siebel and B2B player Ariba.
Siebel in the past had developed proprietary server software on which to run its customer relationship management applications. Siebel, meanwhile, covered its bases by signing a deal in October to tie its customer relationship management software...
Business software maker SAP, hoping to unseat Siebel Systems as the world's top seller of customer relationship management (CRM) software, plans to introduce a new version of its CRM applications in the autumn.
Microsoft is also betting that InfoPath could emerge as a front end to existing customer relationship management and enterprise resource planning applications, such as those from Siebel Systems or SAP.
That forecast is based on an assumption that the Siebel merger will add 2 to 3 cents to Oracle's profits within the next 12 months, she noted. But Siebel, a large vendor of customer relationship management (CRM) software, may not be the only one to...
He says: "They used Siebel but they would always describe it as 'improving service' or 'altering the way we handle different customer groups'. Microsoft's entry into the fray signals a lower price threshold, and other systems, such as Siebel (now...