That forecast is based on an assumption that the Siebel merger will add 2 to 3 cents to Oracle's profits within the next 12 months, she noted. But Siebel, a large vendor of customer relationship management (CRM) software, may not be the only one to...
The support of CRM giant Siebel, Avaya's partner in a global applications alliance, can only add clout in the move to capture market share. Larson is excited at rumours of a merger between Siebel and B2B player Ariba.
He says: "They used Siebel but they would always describe it as 'improving service' or 'altering the way we handle different customer groups'. Microsoft's entry into the fray signals a lower price threshold, and other systems, such as Siebel (now...
Microsoft is also betting that InfoPath could emerge as a front end to existing customer relationship management and enterprise resource planning applications, such as those from Siebel Systems or SAP.
Siebel remained upbeat about 2002, however, insisting that customer relationship management remained the top priority for IT departments. Thomas Siebel, chairman and CEO of CRM specialist Siebel Systems, described 2001 as a "challenging year" after...
Don Galles, senior manager, European analyst relations for Siebel, said his customer satisfaction figures speak for themselves - average ROI is 10 months and average revenue goes up 16 per cent. And he names names, citing Oracle, SAP and Siebel as...