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Amdocs Case Study: tele.ring

Overview tele.ring, the Austrian telecommunications provider owned by Western Wireless International, extended its Amdocs convergent voice-data customer care and billing to support GPRS in 2001. tele.ring wireline, wireless and Internet services are supported by a single Amdocs system that provides a unified customer view. With Amdocs e-Care, they are working with very open API standards which allow them to implement new services for point of sale in a very short time frame and rapidly activate new customers. Currently, they are supporting nearly 2000 point-of-sale outlets all over Austria with Amdocs e-Care, and they have very positive feedback on these services.

Further White Paper Details
Publisher	Amdocs	File Format	HTML
Date Published	April 2008	Downloads	14
Format	Case Studies
Topics	Customer Support Services, Mobile - Wireless Communications, GSM

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