Customer Support Services White Papers
Amdocs Case Study: tele.ring
Overview tele.ring, the Austrian telecommunications provider owned by Western Wireless International, extended its Amdocs convergent voice-data customer care and billing to support GPRS in 2001. tele.ring wireline, wireless and Internet services are supported by a single Amdocs system that provides a unified customer view. With Amdocs e-Care, they are working with very open API standards which allow them to implement new services for point of sale in a very short time frame and rapidly activate new customers. Currently, they are supporting nearly 2000 point-of-sale outlets all over Austria with Amdocs e-Care, and they have very positive feedback on these services.
| Publisher | Amdocs | File Format | HTML |
|---|---|---|---|
| Date Published | April 2008 | Downloads | 14 |
| Format | Case Studies | ||
| Topics | |||
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