British Airways is bringing check-in times for customers down to under a minute with 190 new self-service kiosks at Heathrow and across its European destinations. Paul Coby, CIO at BA, said in a statement that the airline aims to achieve 50 per...
That's the promise of some vendors touting self-service CRM technology. Datamonitor has forecast speech-enabled self-service will more than double as a market, to become worth $1.2bn in North America by 2008 and $1bn in Europe, the Middle East and...
The big concern is often around support, but in this case intranet-based FAQ self-service keeps support costs low. British Airways has revealed a flexible approach to letting staff use mobile devices of their choice to synchronise with their...
The financial services industry has discovered that introducing self-service technology in bank branches can not only cut waiting times, it can actually alter consumers' perceptions for the better. US banking group First Citizens Bank has...
The news reflects a trend for financial services organisations to encourage self-service for their customers. High street bank Alliance & Leicester (A&L) has reported strong growth in the use of its online channels.
Airlines are embracing self-service check-in technology as passengers seek to avoid congested airport terminals. Passengers are also turning to self-service kiosks to avoid queues with 37 per cent of plane travellers expected to use these kiosks...