SLA White Papers
Service Level Management Buyer's Guide - 3rd Edition
Overview Unicenter Service Assure and Unicenter Service Level Management are solutions in the Unicenter Service Management portfolio that focus on end-user SLA contract management and infrastructure service level management, respectively. They combine to provide full life-cycle SLA management, starting from the organization modeling necessary to administer contractual relationships between the IT organization and internal or external business units, to detailed monitoring of defined service offerings, to aggregation and correlation of key metric data across systems, platforms, networks, and applications.
| Publisher | Computer Associates International | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | December 2004 | Downloads | 320 |
| Format | White Papers | ||
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