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SLA White Papers

Operational Efficiency and Customer Satisfaction for Mid-sized Business

Overview Small-to-mid-sized businesses (SMB) have their "IT" hands full. Not only do they have the same struggles as their larger counterparts to meet the needs of both end users and executives, but they must do so with a smaller budget and fewer staff. This informative white paper provides insight into the operational efficiencies of service desk management in mid-sized companies, and explains how Magic Service Desk Suite can help you meet those needs.

Further White Paper Details
Publisher	Remedy	File Format	PDF, requires Acrobat Rdr 5
Date Published	September 2004	Downloads	92
Format	White Papers
Topics	SLA, Help Desk, Customer Support Services

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