ITIL White Papers
HP and the IT Infrastructure Library (ITIL)
Overview Today, many IT or service provider organizations face the challenge of shifting paradigms from infrastructure management toward service management. The IT Infrastructure Library (ITIL) has become the most widely accepted approach to IT service management in the industry. This white paper introduces ITIL as well as HP's contributions and comprehensive offerings around both ITIL and IT service management.
| Publisher | Hewlett-Packard | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | September 2004 | Downloads | 135 |
| Format | White Papers | ||
| Topics | |||
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