We have to avoid a repetition of the past, where all the most wasteful government uses of IT have occurred when governments have tried to migrate existing services online, without reassessing the methodology behind them," he said.
The commitment I have described puts the UK at the forefront of ICT investment in public services. But we recognise that British businesses and citizens are not yet using government services online in the numbers that match the best in the world.
Novell has today announced a three-year agreement with the Local Government Association (LGA) to help local authorities roll out online services to their citizens. The Royal Borough of Windsor and Maidenhead will be the first local council to work...
E-government projects in Asia need to start with a clear understanding of the level of trust citizens have in their governments. And when citizens stay away from poorly executed e-services that are more inconvenient to use than face-to-face ones...
The report, entitled World Public Sector Report 2003 - E-government at the Crossroads, shows the findings of research into how well global governments are using the internet to keep their citizens up to date with their rights and services.
The directive, which will require ISPs and phone companies to keep data on every electronic message sent or phone call made for between six months and two years, has been criticised as a threat to the personal privacy of European citizens.