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Best Practices for Customer Support in Consumer Electronics

Overview The race for convergence has blurred the lines between traditional consumer electronics and high tech companies - resulting in increased competition, shrinking margins, and compressed product life cycles. Integrated and effective support delivery is critical to creating meaningful differentiation, increasing brand loyalty, and ultimately driving higher margins. This webcast explains how Siebel Systems provides a robust service delivery platform to help consumer electronics companies transform their consumer-centric processes, improve total consumer experience, and increase shareholder value.

Further White Paper Details
Publisher	Siebel Systems
Live Date	13th June 2008 10:37 BST
Format	Webcast
Topics	Customer Support Services, Service Level Management

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