ITIL White Papers
HP OpenView Chalks Up Success With University Helpdesk
Overview The client Edith Cowan University is taking a scholarly approach to the re-engineering of its IT helpdesk by implementing Hewlett-Packard (HP) OpenView Service Desk solution based on the IT Infrastructure Library (ITIL) framework. ITIL is a world-leading framework for IT service management that endorses a best practice approach. Through HP OpenView Service Desk, the West Australian-based University is developing a streamlined, largely automated and integrated technology framework, which delivers a complete picture of its entire IT infrastructure. HP OpenView Service Desk's web-enabled capabilities will continue to drive connectivity through the help desk service.
| Publisher | Hewlett-Packard | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | December 2004 | Downloads | 18 |
| Format | Case Studies | ||
| Topics | |||
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