ITIL White Papers
ITIL Service Delivery & Support Webinar
Overview The benefits that can be derived from an IT investment directly depend on the success of daily operations, which ultimately means service management activities. Investment in service management solutions is therefore not just another IT expense, it is a basic requirement for business success. ITIL is the de-facto global standard in the area of service management. It provides the basis for improvement of the use and effect of an operationally deployed IT infrastructure.
| Publisher | System Management ARTS | File Format | Webcast |
|---|---|---|---|
| Date Published | December 2004 | Downloads | 88 |
| Format | Webcasts | ||
| Topics | |||
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