Knowledge Management White Papers
Knowledge Transfer and On-Site/Offshore Coordination Are Key to the Success of Transco's Application Maintenance and Support Program
Overview Transco is a division of National Grid Transco (NGT). An essential element in application management outsourcing is to promote knowledge transfer between the client and the supplier. In this case study, Aberdeen ex-amines how the British gas network operator Transco worked with Wipro Technologies (Wipro) to successfully transition responsibility for maintenance and support of its business-critical Shipper Services System to the global IT services supplier. It resulted in preventive maintenance, proactive monitoring, fewer outstanding service calls, fewer production incidents, repetitive processes automated and efficient, error-free business processes.
| Publisher | Wipro | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | December 2004 | Downloads | 8 |
| Format | Case Studies | ||
| Topics | |||
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