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Improving Service and Support With LDAP-Based Address Book Integration

Overview This paper will provide IT departments and service desks with a tutorial on how LDAP address book integration can be utilized to optimize their support operations. It will also outline the business benefits that the technology can deliver and offer insight on the substantial differences between dynamic versus static LDAP integration.

Further White Paper Details
Publisher	UniPress Software	File Format	PDF, requires Acrobat Rdr 5
Date Published	September 2004	Downloads	303
Format	White Papers
Topics	Help Desk, Directory Services, Customer Support Services

Did you find this white paper useful? 1 out of 2 users found this white paper useful

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