You are here: silicon.com > Resources > White Papers > Enterprise Applications > CRM

CRM White Papers

Crossroads Maximizes Service Effectiveness and Enhances Customer Satisfaction

Overview Based in the Dallas/Fort Worth, Texas region, Crossroads Customer Solutions is a leading provider of outsourced customer support services. Crossroads needed a hosted contact center and customer relationship management (CRM) solution that would enable it to deliver world-class service on behalf of its clients while minimizing up-front investments and removing IT maintenance and support requirements. Crossroads selected Siebel Contact OnDemand and Siebel CRM OnDemand as the foundation for its customer service platform. Using the combined Siebel offering, Crossroads can support its contact center agents across multiple sites; rapidly respond to peaks in call volume and easily share performance metrics with its clients.

Further White Paper Details
Publisher	Siebel Systems	File Format	PDF, requires Acrobat Rdr 5
Date Published	December 2004	Downloads	1
Format	Case Studies
Topics	CRM, Call Center - Contact

Did you find this white paper useful? 1 out of 1 users found this white paper useful

mySAP Enterprise Portal at Freudenberg Group

Publisher:
SAP

Sage 1000 - Breakdown The Barriers To Business

Publisher:
Sage

Sage 1000 - Business On The Move

Publisher:
Sage

Sage 1000 Assembling The Jigsaw - Realising the value of data

Publisher:
Sage

Sage 1000 Making IT Happen - Implementing front and back office integration

Publisher:
Sage

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

CRM White Papers

Crossroads Maximizes Service Effectiveness and Enhances Customer Satisfaction

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific