But some financial services organisations are still cautious about adopting the on-demand version of grid computing. Steve Norton, director of Fujitsu's financial services division, said firms need to make cultural changes before they can adopt...
The NHS has signed a seven-year contract with Fujitsu Services which will see the supplier provide service desk support for health service IT applications. On top of this, the NHS can use the framework arrangement services whereby service desk...
If processes are improved and the calls to the service desk drop off, then the organisation's energy can be directed away from firefighting to enabling the business in new ways and, ultimately, increasing profitability.
The helpdesk contract was awarded to Fujitsu Services in April last year, in a deal worth £41m over seven years. A new NHS IT service desk is now up and running across the country to help NHS staff solve their tech problems.
International law firm Eversheds has signed a £27m managed services deal which will see it hand over the management of its UK service desk and desk-side support along with the hosting of its data centres to Computacenter Services.
The contracts have been signed with BT for mobile, data, voice and network services, Fujitsu for service desk and infrastructure support and India's Tata Consultancy Services (TCS) for application management.